We carefully inspect every product before dispatch to maintain the highest quality standards. Due to the sensitive and personal nature of healing crystals, returns are limited. ✔ Returns are accepted only for damaged or incorrect items ✔ Unboxing video is mandatory for verification ✔ Requests must be raised within 48 hours of delivery 🔁 Replacement is prioritized, while eligible refunds are processed within 5–7 working days 📦 Items must be returned in unused condition with original packaging 🌿 As each crystal is naturally formed, slight variations are a sign of authenticity—not defects